Order Description
Final Assignment : Part I
Please respond to the following questions. Be sure to use APA format to cite your sources and include in-text citation and quotations where appropriate. Refer to the link tool templates provided in the online course for assistance.
NOTE: The Final Assignment consists of two parts—Part I and Part II. This is Part I of the Final Assignment. The attached Case Study and the responses you provide to each question will guide you in completing Part II. If you do not complete Part I you will not be able to complete Part II of this assignment.
Read this CASE STUDY (FILE ATTACHED) and then:
1. Based on the Performance Data provided in the Case Study, decide which problem you want to focus on as your first priority—the goal for your improvement team. For example: I will be focusing on increasing the number of patients preregistering for appointments by improving the scheduling process. (2 points)
2. Identify staff you would recruit as team members that you would want to participate in this effort and identify what fundamental knowledge they each should bring to the team and process. (4 points)
3. Document the entire current process (Access Process) identified in the Case Study using a process flowchart, from patient appointments being scheduled until the point the patient has seen the doctor. You may submit the flowchart as a separate file. (5 points)
4. Identify your internal customers and their expectations. (3 points)
5. Identify your external customers and their expectations. (3 points)
Final Assignment : Part II
Please respond to the following questions by referring back to your completed Part I of this assignment. Be sure to use APA format to cite your sources and include in-text citation and quotations where appropriate. Refer to the link tool templates (Fishbone Diagram, Pareto Chart, etc) provided in the online course for assistance.
NOTE: The Final Assignment consists of two parts—Part I and Part II. This is Part II of the Final Assignment. The attached Case Study and the responses you provided in Part I will guide you in completing Part II.
Read this CASE STUDY (FILE ATTACHED, SAME AS ASSIGNMENT PART I) and then:
1. Prioritize opportunities to improve by doing the following:
• Complete an RCA using a fishbone diagram based on the problem you identified in Part I with the following categories: people (patients), people (staff/employees), policies and procedures, and plant (facilities/equipment); (8 points)
• Describe how you would collect data about how often the root causes contribute to the problem to determine where your greatest opportunity for improvement would be (in other words, identify where the data will to come from and how you will collect it); (4 points)
• Design a Pareto chart from the data given above. You may use hypothetical data to design your Pareto chart. (8 points)
You may submit the diagram and chart as separate files.
2. Review each of the following change concepts (Langley et al. 1996). Identify whether each one may apply to your process. If they do apply, explain how; if they do not apply, explain why. (1 point each, 5 points total)
• Eliminate waste (e.g., things that are not used, intermediaries, unnecessary duplication)
• Improve workflow (e.g., minimize handoffs, move steps in the process closer together, find and remove bottlenecks, do tasks in parallel, adjust to high and low volumes)
• Manage time (e.g., reduce set-up time and waiting time)
• Manage variation (create standard processes where appropriate)
• Design systems to avoid mistakes (use reminders)
3. Improve the process and document the improved process with a Process Flowchart. (4 points)
4. You have completed the “Plan” phase of the Shewhart cycle. Now describe briefly how you would complete the rest of the PDCA cycle. (1 point)
