DISCUSSION QUESTIONS
CASE STUDY 8-1
1. What are the probable points of conflict between Mrs. Greenburg and Mr. Iglesiada ? Between Mrs. Greenburg and the staff?
2.What options are available for resolution? What might be the costs and benefits of these possible resolutions?
CASE STUDY 8-2
1. What research will you have to do before making your recommendation?
2. What options would you recommend to ameliorate this problem?
FROM PAGES 169-195
TEXT; Principles Of Health Care Management: Foundations For A Changing Health Care System / Edition 2 by Seth B. Goldsmith
