Does innovation matter for public services? Using examples, indicate how and where it can be an important strategic issue?
Development of content:
1. Introduction
– What is innovation? How is it relevant to today landscape?
– The reality of public services
2. Theory
– How is innovation going to improve public services?
– Forms of innovation in public utilities (4 Ps)
– How governments use innovation as a strategic advantage
3. In practice
– Compare the past and the present of the community sector in term of quality, capability, sustainability.
– Challenges in innovation process
4. Conclusion
– Summary ideas why innovation matters to public services
