Customer Service Practices Paper
Compare customer service practices for the following:
Dans Le Noir in Paris is a commercial operation.
Hospital Food Service is non-commercial.
Read Foodservice Equipment and Supplies Magazine article Hospital Food Goes High End by Lisa White.
Recall the information from the textbook’s first chapter on the food service industry and how different traditional customer service is between commercial and non-commercial operations. You should write at least a 2 page APA response to this assignment, not including the title or reference pages.
Checklist:
Discuss customer service as noted in the articles in Unit 1 reading. What has changed in the past ten years and why?
Differentiate between commercial and non-commercial customer service practices.
Differentiate between the customer service practices of both the Dans Le Noir and the Hospital food service establishments as provided above.
How might the newest interactive customer feedback innovations as seen on Twitter, Facebook, and YELP impact the bottom lines at these two food service establishments?
