Performance Management Fundamentals
Individual Project Brief
Overall Grade: 50%
Objective of the Project:
•Develop an ability to examine and understand the design, implementation and use of
performance measurement and management systems.
•Develop an ability to review and evaluate performance measurement and management
system effectiveness.
This project:
You are required to examine/analyse an existing performance measurement and management of an
organisation (medium or small-sized) or a division /department.
Use the questions to guide your data collection – preferably an interview you can conduct with the
person responsible for performance measurement and management.
Do NOT just do desk-research or google information from websites as they can’t provide the level of
details and kinds of information that you need to complete the project.
Learning Outcomes:
Demonstrate an ability to analyse and evaluate performance measurement and management system
effectiveness.
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**This is also an outline for the Individual Project Report.
Executive Summary (1 page max) 12%
The executive summary must have the following parts written as separate
paragraphs:
Introduce the topic
Describe the method of data collection and analysis
Findings
Conclusion
Rating
1 Poor
2 Good
3 Excellent
Content page 2%
The content page should be generated using word processing embedded in the Word document.
List of numbered sections in report and their page numbers
Introduction to the report (1 page max) 10%
Terms of Reference
<the objective of the report: What do you intend to achieve with the report? Who is your targeted
audience? How can the audience potentially use the report? Think about what you aim to achieve
with the study and what would the findings inform; what kinds of solutions are you working to get
from the study? What would be the implications from your findings?>
Outline the report structure
Eg
Part 1 presents the Company background highlighting the nature of business and the industry in
which they operate;
Part 2: ……; Part 3: ……. ;Part 4:…..
Background of the Company/Organisation (2 pages max) 10%
Introduce the organisation and explain why you were motivated to work on it.
You can include an organisation chart.
Explain how the department work towards the organization as whole; what is their objective, their
functions, etc etc
Examine how performance measurement is important for them.
Research Method and Data Collection (2 pages max) 10%
Explain how you gain access to the information/data and how those data was collected.
Did you interview someone about how they have designed and developed the system?
How did you gain access to information?
Were you involved in designing and developing the system?
What was your role if you are working there?
Findings (12 pages max) 40%
Describe the performance measurement system in use:
a. How do they know if they achieved their goals: quarterly, half yearly or annually?
b. What were the key areas of performance?
c. What were the key performance indicators (KPI) for each of the key areas?
d. What do the managers do with the data they receive for each KPI?
e. How do they address low or lack of performance?
f. Do they update or review their KPIs? If yes, why? If no, why not?
g. Is there anything about the existing system that the manager wishes to improve? Why?
Use the Performance Measurement and Management Framework to think about how the
aspects they can improve or enhance.
Describe each element in detail: what needs improving ,why and how.
Conclusion (1 page max) 10%
< A conclusion is not a summary of your analysis or findings. It is your making sense of what you
have found from your analysis. What would be some of the implications on practice?>
References 4%
<Use APA style for citation>
Appendix 2%
Questionnaire/ list of questions
A sample of KPIs or BSC or any form of diagram on performance measurement.
<attach evidence of performance measurement to demonstrate plausibility and reliability)
