Business of Tourism – Dining room
Assignment Details:
Format: Microsoft Word or Excel file. Answers may be in chart or list form, but must be in full sentences. Answer to question 3 may simply be in a chart or excel file.
Length: Not to exceed 5 pages
Expected Time to Complete: 2-4 hrs.
Value: 15%
Marks: 20
Background Scenario
Your establishment has recently adopted a new handheld POS system. Previously the restaurant used a handwritten system of communication. The handwritten system was used for communicating guest’s orders and for bill preparation.
Using the reading from POS notes, POS manufacturer websites or literature and the supplemental notes provided to you, complete the following:
1) List the advantages and disadvantages to a handheld POS system. (5 Marks)
2) The restaurant currently uses a server to guest ratio of 1:15 and has 300 seats. The salesperson claims that the handheld POS system can save each server up to 10 minutes of time away from guests over the course of a 5 hour dinner period. Will the time savings affect your server to guest ratio? How? Will the time savings impact your upcoming schedules? How? (5 Marks)
3) It is 2 weeks before your first Saturday night (your busiest night) using the new POS system and you are in charge of the server schedule for that night. As you look through the reservation book and the calendar of events you expect the turnover rates to be as follows: 10 Marks
Saturday Night
| Time Period | Turns |
| 5pm-6pm | 0.6 |
| 6pm-9pm | 1.5 |
| 9-Close (11pm) | 0.4 |
| Sunday Night | |
| Time Period | Turns |
| 5pm-6pm | 0.8 |
| 6pm-9pm | 1.3 |
| 9-Close (11pm) | 0.2 |
Based on the expected number of guests and a new server to guest ratio mandated by the owner of 1:20, create a schedule for the upcoming Saturday, complete with in times and approximate out times for the evening. For security purposes, at least 2 servers must close the restaurant, the opening and closing shift should have allocated time for setup and all rules for Break should be followed (5 Marks)
Assignment #3 Rubric
| Question | Unsatisfactory
0 2 |
Satisfactory – Good
3 4 |
Very Good – Excellent
4+ 5 |
| 1 | Briefly lists or explains advantages and disadvantages of POS system (<3 of each). | With some exceptions, lists the advantages and disadvantages of POS system (3- <5) of each. | Identifies and explains in detail all advantages and disadvantages of POS system (>4). |
| 2 | Most questions not completed or not justified at all. | Majority of questions completed. Answers justified with 1-2 reasons. | All questions completed and answers justified using more than 2 reasons. |
| 3 | Schedule is complete with appropriate in and out times for less than 60% of servers scheduled. Appropriate number of servers scheduled for less than 60% of shift. | Schedule is complete with appropriate in and out times for between 60-80% of servers scheduled. Appropriate number of servers scheduled for between 60-80% of shift. | Schedule is complete with appropriate in and out times for more than 80% of servers scheduled. Appropriate number of servers scheduled for more than 80% of the shift. |
