This post has THREE Assignments:
1. Drug Analytics
Criminal Justice
All instructions are included in that YouTube video
2. New Call Time
Essay Questions: New Call Time
Using the New Call Center Data, provide a summary report for the vice president including the following information in an essay with a minimum of 400 words:
Using the two-sample hypothesis test comparing old call time to new call time at a .05 level of significance, discuss the hypothesis test assumptions and tests used. Provide the test statistic and p-value in your response. Evaluate the results of the hypothesis test with the scenario. Provide recommendations for the vice president.Using new call time and coded quality, develop a prediction equation for new call time. Evaluate the model and discuss the coefficient of determination, significance, and use the prediction equation to predict a call time if there is a defect.Evaluate whether the new call time meets customer specification. As stated in a previous lesson, customers indicated they did not want a call time longer than 7.5 minutes. Assume a standard deviation of 2 min is acceptable. Is the call center now meeting the customer specifications? If not where is the specification not being met? Explain your answers.
“A Conceptual Model of Service Quality and Its Implications for Future Research”
“Control Charts as an Early-Warning System for Workplace Health Outcomes”
This article is provided to you through the Rio Salado Library (Once you click on the link, you will need to select PDFPDF Full Text to view and read the complete article.)
“Statistical Process Control for Quality Improvement”
This article is provided to you through the Rio Salado Library.
