This paper is based off what you wrote last week. Do you need me to resend all the information from last week, or did you save it?
You provided your recommendations based on information from the needs analysis that Fred Knott, the training consultant, performed at BINZ, Inc. Now it is time to revisit those training issues as you begin to develop a training session for the customer service department.
Based on your recommendations for training from your last assignment, design a training plan for BINZ, Inc. Be sure to address overall training design as well as a preliminary lesson plan.
Do not focus on specific training activities for this project, but do address:
•Goals & learning objectives
•Target audience(s) and number of participants
•Length of training
•Prerequisites (including any materials to be distributed before training)
•Location and facility arrangements
