Paper details:
1- Look into how the factor of customer centricity and innovation comes into the discussion of the profitability of the automobile industry when carrying out the
customer-centric strategies.
2. In carrying out the actions, which determine the success of the organisation, it is notable that there are certain practices, which will lead to the creation of a
system that could be followed to attract the customers to the automotive industry-
3- Address how talent management activities within the organisations can be instructional in the development of a great model for the acquisition of
competitive advantage-
4. The model must also be viewed in regard to the development of an effective customer-centric model-
5- Therefore, the research must also focus on the talent management ways of the organisation-
6- The interview questions must be completed within the heavy equipment and light vehicle automotive industry-
7- About a hundred employees be interviewed
8- About a total of 30 experts! senior management! CEO be interviewed
9. The survey data should be put in and analysed in SPSS with very professional interpretation showing if there are correlations between the variables and/
or deviations accompanied by findings and recommendations
10- All visible in tables, graphs etc-
